Scope of Service: LP Portfolio Analytics

Service

Client Responsibilities

Carta Responsibilities

Account setup & Onboarding

Provide us with:

• A comprehensive roster detailing all commitments (specifying Investors, General Partners, and corresponding Funds).
  

Reaches out to GP:

• To formally request and obtain invitations to their secure investor portals.

• To ensure our immediate inclusion on their official document distribution list.

• To promptly resolve any instances where access is denied or lacking.

Document Collection & Tracking:

• Establish a dedicated Document Collection Tracker, populated directly from the comprehensive commitment list.

• Ensure accurate and continuous maintenance of the Tracker to reflect real-time status and holdings.
  

Portal Accounts Management:

• Properly configure and activate all required investor portal accounts.
  

Access and Client Communication:

• Immediately notify the client regarding any issues or instances of lacking access to required documentation or portals.

Document Collection

New Investment and Access Notification:

• Proactively communicate any new investments and associated investor portal access details immediately upon their establishment.
  

Scope and Status Updates:

• Timely notify us of any change in status, specifically when an investor or fund is deemed to be in-scope or out-of-scope.

Document Collection and Timeliness:

• Collect all required documentation from both investor portals and email attachments within the specified Service Level Agreement (SLA), ensuring the process is executed in a timely and complete manner.

Tracker Maintenance:

• Ensure accurate and continuous maintenance of the Document Collection Tracker, consistently updating it to reflect real-time status and holdings.
  

Data Privacy Commitment:

• Maintain the strictest confidentiality and adhere to all relevant data protection regulations to safeguard and secure all sensitive client data and private investment information.

Impediment Reporting:

• Immediately communicate any operational or technical occurrences (e.g., inaccessible portals, server outages, or failed credentials) that could potentially hinder or prevent timely document collection.

Discrepancy Investigation and Tracking:

• Promptly investigate and resolve all instances of missing documents (i.e., documentation that has not been uploaded or received) and ensure the corresponding SLA Break Tracker is accurately updated.

Service

Client Responsibilities

Carta Responsibilities

Account setup & Onboarding

Entity reference data (attached):

• The entities (GPs, Funds, Investors, Underlying Assets) and relationships between those entities (Commitments, Investments)
  

Metric list:

• The list of required metrics across each asset class. I have attached the version supplied last year, which can be confirmed for any changes

Reference Data Validation:

• Conduct a thorough review of the provided reference data to identify and resolve duplicate entities, inconsistencies, or data omissions.
  

Data Import:

• Import the validated and cleaned data set into the reference data webapp screen.
  

Client Communication for Data Gaps:

• Notify the client promptly regarding any outstanding data.
  

Metric Filter Configuration:

• Configure the required metric filters within the client tenant, ensuring precise alignment with the data requirements for the analytics dashboard (if enabled).

Historical Data Onboarding

Historical Documents:

• All relevant historical documents (PR, CAS, CFN)
  

Historical metrics:

• The necessary historical metrics, such as Cash Flows and Inception Metrics, required for the analytics dashboard visualization.

Document Extraction:

• Execute the document extraction process and initiate the creation of comprehensive funding notes for future reference and documentation.
  

Data Transformation:

• Analyze the provided raw data and transform it according to the standardized internal data templates.
  

Analytics Dashboard Verification:

• Upon successful data upload, review the analytics dashboard to identify and document any data discrepancies or anomalies.
  

Reporting on Data Deficiencies:

• Report any identified missing data elements that are critical for accurate dashboard analytics calculation.

Bi-annual / Quarterly data campaigns

Final Fund List:

• Provide the list of funds designated for extraction in the current data campaign.
  

Missing Documents:

• Provide all outstanding or missing documents required to complete the scheduled data extraction campaign.

Campaign sign off:

• Obtain the Client's formal sign-off to close the data extraction campaign.

Data Extraction Tracker:

• Prepare and maintain the Data Extraction Tracker, detailing the Fund list, document status (e.g., Completed, Missing, To Do), and overall progress percentage.
  

Document Feed Management:

• Conduct a daily review of the incoming document feed. Determine extraction priority and manage documents (move to Extraction Inbox or Archive) as appropriate.
  

Meta Data Validation:

• Review and validate the meta data (e.g., fund name and report date) for all documents located in the Extraction Inbox.
  

Metric Validation and Reference Data Management:

• Start the metric validation for the available documents. Add reference data when a new investment is identified.
  

Daily Quality Assurance Review (Four-Eyes Review):

• Execute a daily "four-eyes" quality assurance review utilizing the custom output reports.
  

Weekly Anomaly and Gap Analysis:

• Conduct a weekly review using customized data scripts tailored to each metric type (e.g., Fund, Operating, Investment) to proactively identify data anomalies or gaps.
  

Weekly Client Status Reporting:

• Initiate weekly client communication to report on the data extraction campaign progress and discuss critical issues, such as missing documentation or complexities in the fund structure.
  

Data Campaign Closure:

• Formal closure of the data extraction campaign.